Why were Boxes to Boots care packages returned by USPS?

USPS stated the packages were returned due to insufficient detail on the customs forms, specifically circling 'toiletries'.

What role did Senator Richard Blumenthal play in the USPS package issue?

Senator Blumenthal intervened after the story gained national attention, prompting USPS to re-accept and resend the packages.

How many care packages did Boxes to Boots send to overseas troops?

Boxes to Boots prepared nearly 2,000 care packages, sending 1,139 boxes initially, with 884 being returned.

Home / War and Conflict / Troops' Holiday Boxes Returned: USPS Cites Labeling Error

Troops' Holiday Boxes Returned: USPS Cites Labeling Error

15 Dec, 2025

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Summary

Nearly 2,000 care packages for troops were returned due to customs form errors.
USPS initially cited incorrect labeling, causing significant delays for holiday gifts.
Senator's intervention prompted USPS to resend packages at no extra cost.

Troops' Holiday Boxes Returned: USPS Cites Labeling Error

A Connecticut-based nonprofit, Boxes to Boots, faced a significant setback when nearly 2,000 care packages intended for American troops stationed abroad were returned. The packages, filled with toiletries and snacks, were sent back with customs forms circled for "toiletries," leading to confusion and distress for the organization that had spent months preparing them and over $10,000 on shipping.

The situation gained national attention, prompting intervention from Senator Richard Blumenthal. The United States Postal Service (USPS) then reversed its decision, agreeing to resend the returned boxes with corrected customs declarations and without additional postage fees. USPS acknowledged the issue but stated the shipping forms lacked sufficient detail according to current regulations.