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Xteink E-Readers Blocked From Custom Software Upgrades
1 May
Summary
- Xteink is reportedly blocking custom firmware on some devices.
- Customers report their e-readers are no longer recognized by PCs.
- Xteink cites safety concerns and warranty issues for the restrictions.
Xteink e-readers, including the X4 and X3 models, have seen recent reports of restricted firmware flashing capabilities. Previously, users could easily install alternative software like CrossPoint Reader for an improved experience. However, some recent devices, particularly those purchased through platforms like Taobao, are now allegedly blocked from this customization.
Xteink states these restrictions are due to hardware safety concerns and to prevent potential issues arising from third-party software, which they claim could lead to device instability or even damage. The company also warns that flashing custom firmware voids the official warranty.
However, Xteink has clarified that 'Overseas Versions' purchased directly from their official website are not affected by these restrictions. The company is investigating which specific retailers are selling the restricted versions and where they are being shipped, with affected packaging reportedly bearing a new sticker.
