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Robotaxi Needs Human Intervention in California
26 Mar
Summary
- Waymo's remote assistance team contacted 911.
- Highway patrol was asked to drive the robotaxi away.
- Arrangements for passenger transportation were requested.

In a recent incident, a Waymo robotaxi became immobilized, requiring external human assistance to resolve the situation. The company's remote roadside assistance team contacted emergency services, specifically 911, to report the vehicle's predicament.
According to a recording obtained via a public records request, the remote operator informed the 911 dispatcher that the highway patrol needed to physically move the vehicle. The request emphasized that the robotaxi was unable to maneuver itself out of its trapped position. The operator also requested assistance in arranging onward transportation for the passenger on board.




