Why is my Verizon phone showing SOS?

Your Verizon phone is likely showing SOS due to a widespread network outage impacting voice and data services.

How many Verizon customers were affected by the outage?

An estimated 175,000 Verizon customers were impacted by the service interruption.

Is Verizon service back to normal after the SOS issue?

Service restoration is ongoing, but some users are experiencing intermittent or temporary fixes.

Home / Technology / Verizon Phones Stuck in SOS Mode

Verizon Phones Stuck in SOS Mode

15 Jan

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Summary

Thousands of Verizon customers were affected by a widespread outage.
Phones displayed 'SOS' instead of service bars, causing disruption.
Service restoration attempts have been inconsistent for users.

Verizon is currently grappling with a substantial service interruption that has affected a large number of its customers. The outage, which began on Wednesday, has led to widespread issues, with many users reporting their phones displaying an 'SOS' message instead of their usual service bars. This has rendered their devices unable to make calls or access data, causing significant inconvenience.

Engineering teams at Verizon are actively working to resolve the ongoing service interruptions. The company has acknowledged the issue, stating their teams are fully deployed and committed to a swift resolution. Despite these efforts, the restoration process has been challenging. Some customers who have regained partial service have found it to be temporary, with phones reverting to SOS mode shortly after.

The impact of the outage has been widely documented, with reports on Downdetector peaking at over 180,000 users affected. Customer feedback indicates frustration with the inconsistent recovery of services. Verizon has issued a statement confirming awareness of the issue and is working diligently to restore wireless voice and data services for all impacted customers as quickly as possible.