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Verizon outage: Customers get $20 credit after 10-hour chaos
15 Jan
Summary
- Verizon experienced a 10-hour service outage starting January 14.
- Customers affected will receive a $20 credit via the myVerizon app.
- This credit offering is a shift from Verizon's response to prior outages.
A widespread Verizon service outage, lasting approximately 10 hours, began on the afternoon of January 14, leaving many customers unable to use their phones. The disruption reached its peak at around 12:45 p.m. Eastern Time and was officially declared resolved by 10:15 p.m. Eastern Time on the same day.
Verizon has announced a $20 credit for customers impacted by the outage, which can be redeemed via the myVerizon app. For wireless business customers, separate arrangements for credits will be made. The company acknowledged that the credit is not intended to fully compensate for the inconvenience but serves as a gesture of appreciation for their customers' time.
This credit offer represents a significant departure from Verizon's handling of a major outage in October 2024, when no credits were issued. The ongoing investigation into the cause of the January 14 outage continues, while the company proceeds with this unprecedented customer compensation.
