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Samsung Phones Blamed for Fatal Triple Zero Outages
9 Dec
Summary
- TPG Telecom reports a second potential fatal Triple Zero failure.
- Incompatible Samsung software on shut-down 3G network cited.
- Hundreds of thousands of non-compliant phones blocked from TPG's network.
TPG Telecom has revealed a second possible fatal Triple Zero failure connected to a Samsung handset. The company informed a Senate inquiry that it recently learned a September emergency call problem may also have involved a death, in addition to a previously reported fatal incident in Sydney.
TPG's chief executive attributed the November 13 failure to incompatible Samsung software on a now-shut-down 3G network. He further warned that hundreds of thousands of phones deemed non-compliant have been blocked from TPG's network following these incidents.
Under questioning, the CEO also disclosed a second case from September where a TPG customer using a Samsung handset could not reach Triple Zero directly. The customer eventually connected with emergency services via the National Relay Service approximately five minutes after their initial attempt.
