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AI Revolution: Companies Use AI Internally First
3 Dec
Summary
- Companies increasingly deploy AI internally before offering to customers.
- AI adoption spans software, HR, marketing, and contract reviews.
- Internal AI use frees up millions of hours for strategic work.
A notable trend is emerging as technology companies extensively integrate artificial intelligence into their internal operations. This proactive adoption serves to showcase AI's capabilities to potential clients. AI applications are being deployed across diverse areas, including software development, IT issue detection, human resources, and marketing, fundamentally altering daily business functions.
Major tech players like IBM are leveraging AI for significant internal improvements. For instance, IBM's AskHR chatbot handles a vast majority of employee inquiries, while AI tools are employed to scrutinize contracts for compliance, identifying far more non-compliant terms than before. This strategic internal use of AI has reportedly liberated millions of hours across their global workforce, allowing employees to concentrate on higher-impact activities.
Other technology firms, such as Asana and SentinelOne, are similarly embedding AI into their core workflows, from code generation and testing to customer service and campaign management. This widespread internal experimentation suggests a strong belief in AI's capacity to enhance productivity and innovation, even as questions arise about its potential impact on employment in an era of industry layoffs.
