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SpaceX Starlink Now Reporting All Major Australian Outages
1 Jul
Summary
- Starlink will publish a record of all major outages in Australia.
- The new Outage Register details dates, duration, and causes of disruptions.
- This fulfills new Australian regulations requiring telecom transparency.
SpaceX's Starlink service in Australia is now providing unprecedented transparency regarding internet outages. A new web page, the Outage Register, offers a downloadable spreadsheet with comprehensive data on major service disruptions affecting customers across the country. This initiative directly addresses new Australian regulations aimed at increasing accountability among telecommunications providers.
The Outage Register includes critical information such as the date, duration, number of services impacted, and the specific cause of each qualifying outage. SpaceX defines a qualifying outage as one affecting over 100,000 terminals for more than 60 minutes, or those significantly impacting remote or regional areas. This proactive reporting began recently, reflecting a commitment to customer communication.
This development aligns with Australia's "Telecommunications (Customer Communications for Outages) Industry Standard 2024." This standard, prompted by a severe 2023 Optus outage, mandates regular customer updates during disruptions. By June 30, 2026, all carriers are required to maintain such public outage registers, underscoring a nationwide push for improved service reliability and transparency.
