What is OnTech Smart Services?

OnTech Smart Services is a company that provides professional installation for various smart home devices and, now, for SpaceX's Starlink satellite internet.

How does OnTech relate to EchoStar and Dish Network?

OnTech Smart Services originates from EchoStar, the parent company of Dish Network, and offers installation services previously associated with Dish Network.

Why is SpaceX using OnTech for Starlink installations?

SpaceX is leveraging OnTech as an official installer to provide professional setup services for Starlink, potentially improving customer installation experience.

Home / Technology / SpaceX Taps EchoStar Installer for Starlink

SpaceX Taps EchoStar Installer for Starlink

12 Dec

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Summary

SpaceX is partnering with EchoStar's OnTech for Starlink installations.
OnTech, previously part of Dish Network, now offers Starlink setup.
This partnership follows a spectrum deal despite past disputes.

SpaceX Taps EchoStar Installer for Starlink

SpaceX is now listing OnTech Smart Services as an authorized installer for its Starlink satellite internet service, according to an updated support page. OnTech, a company originating from EchoStar's Dish Network, specializes in various product installations, including smart home systems and now, potentially, Starlink.

Customers can schedule OnTech appointments for Starlink installation after purchasing the equipment, with OnTech recommending contacting Starlink if the initial setup email doesn't arrive. This offers a new avenue for professional installation, addressing Starlink's historically challenging customer service, though the company has been trialing live phone support.

The partnership signifies a strategic alignment between SpaceX and EchoStar, particularly following a recent radio spectrum deal. Despite past conflicts over spectrum usage, EchoStar's subsidiaries are now cooperating, with EchoStar gaining access to Starlink's cellular service and receiving significant financial investment from SpaceX.