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Hours-Long Salesforce Glitch Halts Critical Business Operations
16 Sep
Summary
- Salesforce experienced a global outage for several hours on September 16, 2026.
- The disruption caused severe delays, errors, and service access issues for customers.
- A fix was deployed, and services began returning to normal by midday BST.
On September 16, 2026, Salesforce customers endured a widespread service disruption lasting several hours. The outage, which began around 0930 BST, affected hundreds of instances globally, including in the USA, Japan, India, the UK, France, and Germany. Customers reported severe delays, intermittent errors, and a complete inability to access certain services.
The CRM giant initially indicated that requests were stalling due to an internal login service consuming server resources. Despite testing and rolling out a fix, the issue persisted for some time. Salesforce provided updates throughout the day, acknowledging the ongoing impact on service access and support case creation.
By 1219 BST, Salesforce confirmed that a fix had been validated and rolled out fleetwide. Customers subsequently reported that services were returning to normal, marking the end of the hours-long incident. The disruption occurred during the vendor's annual Dreamforce conference in San Francisco.
