Home / Technology / Smart Pet Feeder Fails, Leaving Pets Hungry
Smart Pet Feeder Fails, Leaving Pets Hungry
13 Aug
Summary
- Petlibro smart feeders experienced a significant outage on Tuesday.
- Some users reported scheduled feedings did not occur during the outage.
- The company claims services were restored Wednesday, but some data is lost.
A significant service disruption affecting Petlibro smart pet feeders occurred on Tuesday, August 12, 2024, reminding users of the vulnerabilities in smart device technology. The outage began around 5 am PT and impacted the ability of users to remotely control their devices or access the companion app.
Petlibro acknowledged the issue, stating it was related to their app's communication with online servers. While the company announced service restoration by 7 pm PT on Wednesday, August 13, 2024, some users reported ongoing problems and conflicting experiences. Notably, some feeders reportedly failed to perform scheduled feedings, contradicting Petlibro's assertion that devices can operate offline for basic functions.
The company has indicated that certain activity data, including feeding records and cloud-stored videos, may be unrecoverable due to the incident. This situation has led to a loss of trust among some users, who expressed concern about the reliability of smart feeders for essential pet care, especially when they are away from home.
