Home / Technology / Optus 000 Calls Down: 100k Customers Affected
Optus 000 Calls Down: 100k Customers Affected
3 Dec
Summary
- Almost 100,000 customers cannot call emergency services.
- Service disruptions span multiple major Queensland cities.
- Home phones and NBN connections are understood to be impacted.
A major service outage has impacted nearly 100,000 Optus customers, rendering them unable to contact triple-zero emergency services. The widespread failure affected home phones and NBN connections across numerous Queensland locations, including Brisbane, Cairns, Rockhampton, Mackay, Toowoomba, and the Gold Coast. This incident represents a significant challenge for the telecommunications company.
Optus has issued a statement acknowledging the outage, specifically mentioning impacts on customers in Brisbane and other parts of Queensland. The company extended its apologies for the disruption and expressed gratitude for customers' patience. Efforts are reportedly underway by their teams to resolve the issue as swiftly as possible.
The exact number of affected users is not definitively confirmed, but reports indicate that approximately 93,000 homes are experiencing service interruptions. The ongoing situation highlights the critical reliance on telecommunications infrastructure for emergency services and the significant impact of network failures on public safety.
