Why are users preferring ChatGPT, Gemini, and Claude over Microsoft Copilot?

Users prefer ChatGPT, Gemini, and Claude due to their greater flexibility, configurability, and more mature platform features compared to Microsoft Copilot.

What are the internal criticisms of Microsoft Copilot?

An internal Microsoft memo indicated that Copilot's integrations with Gmail and Outlook were not functional and lacked intelligence.

What are the main strengths of Microsoft Copilot?

Copilot's main strengths lie in its integration with Microsoft 365 applications and GitHub Copilot for coding, though these benefits are not universally felt by all users.

Home / Technology / Copilot Falls Short: Users Prefer Other AI Chatbots

Copilot Falls Short: Users Prefer Other AI Chatbots

30 Jan

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Summary

Microsoft Copilot struggles against more mature platforms like ChatGPT.
Internal Microsoft memo reveals Copilot's features are not working well.
Users cite ChatGPT, Gemini, and Claude as superior AI chatbot alternatives.

Copilot Falls Short: Users Prefer Other AI Chatbots

Microsoft Copilot is struggling to compete with established AI chatbots, with users increasingly opting for alternatives such as ChatGPT, Gemini, and Claude. These competing platforms offer greater flexibility and configurability, often leveraging more mature underlying models.

Despite Copilot's integration into Microsoft applications like Word and Excel, and its unique desktop vision feature, user adoption remains low. Many users report that while Copilot can perform basic tasks, its overall intelligence and user experience are inferior to its rivals.

Internal communications from Microsoft leadership have also highlighted significant shortcomings. A memo from CEO Satya Nadella reportedly stated that Copilot's integrations with Gmail and Outlook "don't really work" and lack intelligence, mirroring user experiences.