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LG TVs Accused of Constant Eavesdropping
13 Sep
Summary
- LG TVs reportedly scan networks and identify devices for ad solutions.
- Reports claim LG TVs record audio even when in standby or offline.
- LG states voice recording is opt-in and only active with wake words.
Recent reports suggest LG smart TVs may be collecting extensive user data, including network information and audio recordings, even when in standby mode or disconnected from the internet. Investigations utilizing packet capture and firmware analysis revealed that a range of LG OLED TVs scan local area networks to identify devices and collect Wi-Fi data for advertising purposes.
LG has responded to these claims, asserting that its smart TVs do not continuously record or transmit user conversations. The company clarifies that audio is only processed locally when a user activates a voice command via a wake word or by pressing a button on the remote. LG maintains that Automatic Content Recognition (ACR) and voice recognition features are optional and require user consent during initial setup.
Concerns have been raised regarding LG's consent processes, with suggestions that European regulators may examine compliance with GDPR and ePrivacy rules. Consumers are advised to review their TV settings to disable data collection features, a process that can involve multiple steps. An alternative suggested for privacy-conscious users is to avoid connecting the TV to the internet altogether.
