What is causing iPhone 8 and X models to fail calls on Telstra?

A recent Apple software update released on January 26 has caused connection issues, preventing iPhone 8, 8 Plus, and X models from making or receiving calls.

Can affected iPhones still call Triple Zero?

No, users have reported that the software issue also prevents affected iPhones from calling emergency services like Triple Zero.

Has Apple addressed the iPhone calling problem?

Yes, Apple has paused the problematic software update while it investigates the widespread calling and Triple Zero access failures.

Home / Technology / iPhone Update Cripples Calls, Blocks Triple Zero Access

iPhone Update Cripples Calls, Blocks Triple Zero Access

28 Jan

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Summary

iPhone 8 models cannot make or receive calls after an update.
The software issue also prevents calling emergency services.
Apple has paused the update while investigating the problem.

iPhone Update Cripples Calls, Blocks Triple Zero Access

A recent Apple software update, intended to improve emergency call functionality, has inadvertently caused severe calling disruptions for several iPhone models on the Telstra network. Specifically, iPhone 8, 8 Plus, and X users are reportedly unable to place or receive calls, critically including emergency services like Triple Zero.

Following user reports beginning shortly after the January 26 update, Telstra confirmed it was prioritizing an investigation with Apple. As a precautionary measure, Telstra advised customers to defer software updates on affected devices. Apple has since paused the rollout of this software while the issue is being thoroughly examined.

This incident highlights ongoing concerns regarding the reliability of Triple Zero services, particularly after a major Optus outage last year impacted emergency calls. The latest Apple update aimed to prevent similar failures for its users by ensuring connection to alternate networks. However, the current glitch has rendered affected iPhones nearly unusable for communication outside of Wi-Fi, undermining the update's original purpose.