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Hue Bridge Pro Bricked by Firmware Update
10 Jul
Summary
- Firmware update caused Hue Bridge Pro devices to fail.
- Fewer than 100 devices were impacted by the issue.
- Philips Hue offers free replacements for affected hubs.
A firmware update has been identified as the cause of recent failures in some Philips Hue Bridge Pro smart hubs. The update, version 2071353020, released in early June, reportedly caused devices to stop responding and display a red LED for a limited number of users. Signify, Philips Hue's parent company, confirmed that fewer than 100 devices were impacted.
The issue specifically affected users who had disabled automatic software updates and manually installed the firmware after it had been stored on the Bridge for over ten days. Signify has identified the root cause and is implementing a fix to prevent additional devices from being affected.
Philips Hue is offering free replacements for all affected Philips Hue Bridge Pro devices, regardless of warranty status. Customers experiencing issues are advised to contact Philips Hue support. The company acknowledged that reconfiguring devices, scenes, and automations can be a tedious process for users with many smart lights.
