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Fitbit Metrics Vanish: Google Offers No Quick Fix
11 Nov
Summary
- Key Fitbit health metrics like heart rate variability are missing.
- A recent app update is suspected as the cause of the issue.
- Google acknowledges the problem but offers no immediate solution.
Numerous Fitbit users have reported a significant issue where essential health metrics are no longer visible within the Google Health app. Data points such as heart rate variability, blood oxygen levels, and resting heart rate have vanished, with users seeing 'No data' instead. This problem seems to have emerged following a recent Fitbit app update, version 5.12, prompting speculation and user-driven troubleshooting.
While some users found temporary relief by reinstalling the app or adjusting display settings, these solutions have not been universally effective. Google has acknowledged the widespread problem through its support channels, confirming that the team is aware of the impact on customers. However, a company representative indicated that a fix might not be available soon, citing ongoing efforts to improve products without a concrete timeline.
This lack of an immediate resolution has led to user dissatisfaction, with some expressing disbelief that a large tech company cannot quickly address such a persistent glitch. For now, affected users are left attempting various workarounds and hoping for a prompt update from Google to restore their missing health data.
