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Voice AI: Beyond Pilots to Production Power
25 Aug
Summary
- Voice AI transitions from pilot projects to production environments.
- The technology must handle multilingual interactions at scale.
- An event in Bangalore will demonstrate production-ready Voice AI.
Enterprise Voice AI is evolving beyond pilot stages into full production, empowering businesses to provide scaled, multilingual customer interactions. The Economic Times AI Business Transformation Masterclass & Awards 2026, scheduled for November 19, 2026, at IIM Bangalore, will explore these advancements.
The masterclass will feature a live demonstration of an enterprise Voice AI platform. This technology operates in 14 languages and is deployed across the banking, insurance, and telecom sectors. It addresses the demanding real-world requirements of customer service, moving beyond simple speech recognition to context understanding and large-scale operation.
This event aims to show business and technology leaders how AI adoption is measured by post-pilot performance, value creation, and sustained growth. The day culminates with the ET Most Innovative AI Product Awards 2026, celebrating Indian enterprises that are effectively leveraging AI for measurable business impact.
