What is the Telecommunications Industry Ombudsman (TIO)?

The TIO is responsible for handling complaints about mobile, landline, and internet services in Australia.

Why are Australians complaining about Google and social media?

Australians are complaining about wrongful account terminations and issues regaining access to digital platform accounts, with Google being a top concern.

Can the TIO help with social media account bans?

Currently, the TIO does not have the power to resolve complaints related to digital platform account bans, though expansion is proposed.

Home / Technology / Digital Doors Slam Shut: Australians locked out of accounts

Digital Doors Slam Shut: Australians locked out of accounts

4 Dec

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Summary

Over 1,500 Australians complained to TIO about digital platforms.
Account access issues form 36% of digital platform complaints.
Google leads complaints; TIO lacks power to resolve them.

Digital Doors Slam Shut: Australians locked out of accounts

A growing number of Australians are struggling to regain access to their digital accounts, with the Telecommunications Industry Ombudsman (TIO) receiving over 1,500 complaints in the last two and a half years regarding digital platforms. A significant portion, 36%, of these complaints relate to wrongful account terminations, leaving users locked out without warning or clear explanation.

These issues often intersect with telecommunications services, making it difficult for consumers to identify the root cause of their problems. Google has emerged as the platform with the highest number of complaints, followed by Hubbl and tech companies like Apple and Microsoft. The TIO's report highlights the emotional and financial distress experienced by individuals and small businesses facing these sudden account bans.