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Fake Apple Support Calls Steal Accounts
1 Dec, 2025
Summary
- Scammers exploit Apple's system to create fake support tickets.
- Users are tricked by official-looking emails and phone calls.
- Two-factor authentication codes are key targets for scammers.
A sophisticated phishing scam is currently targeting Apple users by exploiting a vulnerability within Apple's own support system. Scammers are able to create genuine support tickets, which then trigger official-looking emails and follow-up phone calls. These fake Apple agents guide victims through a process that ultimately leads to the compromise of their iCloud and Apple ID accounts.
The scam involves a barrage of initial alerts, followed by calm, convincing phone calls from individuals posing as Apple support. They persuade users to reset passwords and then direct them to a fake website to 'secure' their account. Crucially, the final step involves tricking the user into revealing a two-factor authentication code, which grants the scammers full access.
To combat this threat, users are advised to exercise extreme caution. Always verify support cases directly through the Apple Support app or by logging into appleid.apple.com. Never share two-factor authentication codes, and be wary of unsolicited calls or suspicious links. Utilizing strong antivirus software and data removal services can also enhance protection against such evolving threats.
