Home / Technology / Airtel Customer's Savage Website Roasts Telecom
Airtel Customer's Savage Website Roasts Telecom
30 Mar
Summary
- Customer bought domain to protest poor customer service.
- Website highlights slow complaint resolution and ticket closures.
- Site mocks engineers checking Google loads for connectivity.
An Airtel customer, identifying as Animesh Roy, has launched a website called 'Airtel Blackout' to express extreme dissatisfaction with the telecom provider's customer service. Instead of merely complaining on social media, Roy purchased the domain airtelblack.com to meticulously document his frustrating encounters and mock the company's service.
The website humorously greets visitors with a buffering animation, stating, "Ladies and gentlemen, You are still not ready for this." Upon loading, it displays "Your issue has been ignored," with "resolved" struck out. The site criticizes Airtel for closing support tickets without adequate resolution, sarcastically calling it a "love letter to India's most profitable telecom."
Airtel Blackout further highlights the perceived apathy of customer service, suggesting that engineers confirm connectivity merely by checking if Google pages load. Visitors can share their own negative experiences by clicking a coffee mug icon on the site. The website also features sections like 'Ticket Roulette,' comparing unresolved support tickets to collecting inactive Pokemon cards.
