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Tech Cannot Replace Human Touch in Care
31 May
Summary
- Technology should support, not replace, human connection in aged care.
- Virtual reality offers immersive experiences, reducing loneliness and pain.
- Concerns exist that agetech narratives mask systemic issues and ageism.
Technology is increasingly being explored to support aging populations, with innovations like companion robots and virtual reality offering potential solutions for loneliness and caregiving challenges. Professor Wendy Moyle highlights that while technology can assist individuals in staying home or free up carers for more meaningful interaction, it should never substitute the human element.
Virtual reality experiences, such as train journeys through the Swiss Alps, are being used to alleviate boredom and isolation among residents in aged care facilities. These immersive experiences can also distract from pain and support reminiscence therapy for those with dementia, potentially improving mood and cognition. Companion robots are also being deployed, designed to recognize faces, understand emotions, and communicate in multiple languages.
Despite these advancements, some researchers express concern that the rapid development and promotion of aged care technology, or 'agetech', may distract from addressing fundamental structural issues within the sector. They argue that narratives surrounding technological solutions can reinforce ageism by portraying older adults as passive or problematic.
The consensus among experts like Professor Moyle is that technology's role should be to support care practices, empowering both older individuals and staff, rather than aiming to replace human interaction and emotional connection.
