Home / Sports / Ticketmaster Apologizes for NFL Ticket Woes at London Game
Ticketmaster Apologizes for NFL Ticket Woes at London Game
8 Oct
Summary
- Fans had trouble accessing tickets through NFL OnePass app
- Minnesota Vikings defeated Cleveland Browns 21-17 in comeback win
- Fans to receive 50% credit for ticket face value
On October 9, 2025, Ticketmaster apologized after NFL fans in London faced difficulties entering Tottenham Hotspur Stadium for the Sunday game between the Minnesota Vikings and Cleveland Browns. Many attendees complained about trouble accessing their tickets through the OnePass app, which provides access to NFL events. Fans eventually made it into the stadium after standing in long lines before kickoff due to the app delay.
Ticketmaster acknowledged that "the experience fell short of our standards and the service we aim to deliver on behalf of the NFL." Despite the issues, the Minnesota Vikings were able to secure a 21-17 come-from-behind victory over the Browns. To compensate fans for the inconvenience, they will receive a 50 percent credit for the face value of their tickets, which can be applied towards the next NFL game at Tottenham Hotspur Stadium or converted into a Ticketmaster gift card.
The NFL and Tottenham Hotspur's stadium operations team worked closely with Ticketmaster to coordinate the safe admission of ticket holders. Ultimately, all fans were able to enter the stadium, though the exact number affected by the delay has not been disclosed. The attendance was reported to be just below the stadium's capacity of 61,082.
