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Airline Staff Accused of Abusing Child Traveler
14 Jan
Summary
- Flight attendant allegedly used rude language towards a 10-year-old girl.
- A parent voiced strong concerns about airline treatment of unaccompanied minors.
- The airline stated the child was assisted and supervised per protocol.
A recent online controversy erupted after writer Neelesh Misra detailed a distressing experience involving his 10-year-old daughter, Vaidehi, on an IndiGo flight. Misra alleged that a flight attendant directed harsh and rude remarks towards Vaidehi during her solo journey from Lucknow to Goa, calling her a "finicky eater" and issuing dismissive commands.
Misra publicly expressed his disappointment with IndiGo's conduct, tagging aviation authorities and demanding accountability. While IndiGo initially stated they were reviewing the incident, their subsequent internal review concluded that Vaidehi received continuous supervision and assistance according to their Unaccompanied Minor (UMNR) protocol, with staff remaining courteous.
The airline clarified that staff waited patiently and ensured Vaidehi boarded on time after she wished to visit food outlets. However, the incident sparked widespread outrage on social media, with many users condemning the alleged behavior and highlighting the potential negative impact on children traveling alone.
