Restaurant's AI Review Replies Go Viral

A Vietnamese restaurant in Melbourne, Saigon Square, is facing backlash after appearing to utilize artificial intelligence for its Google reviews. The situation came to light when a diner posted about receiving cold soup and tentacle squids, expressing disappointment.

Saigon Square's public response to this review began with what seemed to be AI-generated advice, followed by a heavily templated reply. This response acknowledged the temperature issue, apologized for the subpar experience, and detailed steps taken to rectify the problem within the kitchen and service teams.

Further examination revealed other responses from the restaurant that bore similarities to AI-generated content. This included a reply praising a specific dish and another detailing drastic service management system implementations and training. These instances led to public criticism from Australians who felt the restaurant showed a lack of genuine effort in engaging with customer feedback.

Users on social media platforms expressed dismay over the verbose nature of AI-assisted responses and humorously commented on the potential for AI to also manage the cooking, perhaps ensuring dishes are served at the correct temperature.