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South England GPs Face IT Meltdown
21 Apr
Summary
- GP practices in south-east England are struggling with internet connectivity issues.
- The IT outages have affected multiple surgeries in Kent and Sussex for several days.
- Practices remain open but are experiencing difficulties accessing essential systems.
GP practices in south-east England are currently experiencing significant difficulties connecting to the internet. Patients in Kent have reported issues, and surgeries in both Kent and Sussex have been dealing with intermittent problems for several days. Despite these technical challenges, practices remain open. However, staff are finding it hard to access necessary IT systems effectively. NHS Kent and Medway confirmed that the IT service provider for GPs in the county and across southern and western England is investigating the outage. Some practices, like River Darent Medical Group, have had to suspend routine and urgent requests due to the inability to access systems. Aylesham Medical Practice has also reported issues since April 15, preventing them from triaging and replying to online requests. Woodlands Health Centre noted intermittent computer issues, and in East Sussex, Bexhill Primary Care Network declared the situation a major incident, impacting clinical systems and online services.
