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Stroke Survivor Frustrated by AI Speech Barrier
26 Aug
Summary
- Stroke survivor struggled with AI phone system multiple times.
- AI system failed to understand her speech post-stroke.
- She ultimately switched GP surgeries due to frustration.
A woman recovering from a stroke expressed her deep frustration after an AI reception service at her GP surgery failed to comprehend her speech.
Judith Butterfield, 71, who experienced a stroke in January, attempted to book an appointment five times but was repeatedly unable to bypass the automated system. Her stroke primarily impacted the right side of her body, affecting mobility and causing fragmented speech.
Following her attempts, the surgery manager confirmed that the AI system, known as EMMA, has been decommissioned at the Armthorpe practice near Doncaster.
Butterfield had previously spent two months at Doncaster Royal Infirmary for her recovery.
Disclaimer: This story has been auto-aggregated and auto-summarised by a computer program. This story has not been edited or created by the Feedzop team.
