What happened to Mr. Hussain during his 999 calls?

Mr. Hussain made multiple 999 calls reporting severe symptoms, but his condition was repeatedly underestimated, leading to delays in receiving adequate care.

Why was an ambulance not sent for Mr. Hussain sooner?

A digital request for an ambulance was not deemed serious enough due to non-clinical staff assessing limited information, missing the full context of his deteriorating health.

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Patient Died After Repeated 999 Calls Ignored

Q: What did the inquest find about the emergency services interface?

The coroner found the interface between 111, East Midlands Ambulance Service, and Nottingham Emergency Medical Services to be unsafe and lacking in timely care.

13 Dec

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Summary

Emergency calls failed to recognize patient's deteriorating condition.
Sepsis likely developed due to delayed ambulance response.
Inquest found the interface between services was unsafe.

Patient Died After Repeated 999 Calls Ignored

An inquest at Nottingham Coroner's Court has highlighted significant failings in emergency medical services after a patient, Mr. Hussain, died following multiple ignored calls for help. He first contacted 999 on May 12 with severe abdominal pain and vomiting, initially being told to expect a GP call within 24 hours, a response later deemed inadequate.

Further calls led Mr. Hussain to a walk-in centre and urgent treatment, but he was discharged. The assistant coroner noted that the seriousness of his condition was not recognized even on a third 999 call. By May 14, sepsis was likely developing, yet a digitally requested ambulance was not dispatched because the assessment relied on limited system information rather than the full context of his escalating symptoms.

This lack of a comprehensive review of Mr. Hussain's call log and evolving condition led to critical delays. The coroner stated that an ambulance at that stage would likely have identified sepsis. The inquest concluded that the communication and assessment processes between 111, East Midlands Ambulance Service, and Nottingham Emergency Medical Services were unsafe, ultimately contributing to the patient's death on May 15 after suffering a cardiac arrest upon ambulance arrival.