What challenges did the new NHS provider face?

The new provider faced challenges such as delays in obtaining a controlled-drugs licence, staff shortages, short notice cancellations for GP shifts, and technical issues between clinical systems.

How did NHS STW react to the provider's performance?

NHS STW's chief medical officer praised the new provider's 'can do attitude', and the health commissioning body noted positive patient feedback despite the initial disruptions.

When will the Home Office site visits for the drug licence occur?

Home Office site visits for the controlled-drugs licence were booked for early December.

Home / Health / NHS Provider Praised Amidst Operational Hiccups

NHS Provider Praised Amidst Operational Hiccups

27 Nov

•

Summary

New provider HealthHero praised for 'can do attitude' by NHS STW.
Licensing delays and staff shortages caused initial operational issues.
Patients reported positive feedback despite system and staffing challenges.

NHS Provider Praised Amidst Operational Hiccups

A new provider for NHS STW services has earned praise for its proactive approach despite encountering several initial hurdles. Dr. Lorna Clarson, NHS STW's chief medical officer, highlighted the provider's 'can do attitude' while noting that measures were in place to maintain patient access to essential drugs.

Organisations providing out-of-hours GP services require a Home Office controlled-drugs licence. The process can take at least six months, and the new provider faced further complexities, including a reduced number of staff transferring and numerous last-minute shift cancellations. A technical issue also impacted information flow between GPs and the new service.

Despite these operational challenges, including licensing visit bookings for early December, the health commissioning body reported positive patient feedback. Leadership expressed strong confidence, stating the provider has been 'incredible' and that the service is expected to continue flourishing.

Disclaimer: This story has been auto-aggregated and auto-summarised by a computer program. This story has not been edited or created by the Feedzop team.