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Operose Health's NHS Takeover Raises Supervision Concerns
19 Jan
Summary
- A health firm linked to a BBC investigation is set to take over an NHS centre.
- Councillors expressed worry over the contract's awarded firm.
- The firm has previously denied prioritizing profit over patient care.

An NHS walk-in centre in Norwich faces a potential takeover by Chilvers and McCrea, a company that has drawn scrutiny. This development has prompted concerns from local councillors regarding the firm's ownership structure. Chilvers and McCrea is a subsidiary of Operose Health, a group previously featured in a 2022 BBC Panorama investigation.
The BBC report alleged that Operose Health allowed staff with less qualification to attend to patients without adequate supervision. At the time of the investigation, the company refuted these claims, asserting that patient care is never compromised for profit and that robust supervision protocols are in place.
This impending contract award has resurfaced anxieties about the quality and oversight of patient care at the Norwich centre, which has narrowly avoided closure on two occasions in recent years. Operose Health has been approached for comment regarding the current situation.




