Home / Health / Hospitals Mandate Soft Skills Training for Staff
Hospitals Mandate Soft Skills Training for Staff
17 Jul
Summary
- Mandatory soft skills training for hospital staff is now required.
- The decision follows numerous patient and visitor complaints.
- Training excludes doctors and covers all other hospital employees.
Public hospital staff in the state will soon undergo mandatory training in communication and people management skills. This initiative aims to enhance patient experience and create a more welcoming atmosphere in hospitals. The decision was prompted by a significant number of complaints from patients and visitors regarding staff conduct, communication failures, and unsatisfactory public interactions.
The training program will encompass all employees, excluding doctors, across various levels of healthcare facilities, including medical colleges, district hospitals, general hospitals, and taluk hospitals. Special training will be provided to identify and prepare 'master trainers' within medical colleges who will then conduct institution-level training.
Selected officials from district, general, and taluk hospitals will receive training from the State Institute of Health and Family Welfare. These master trainers will organize training sessions at both district and institutional levels. To ensure minimal impact on hospital operations, the 10-day training will be conducted in small batches. All employees are directed to complete this essential training within a two-month timeframe. Security personnel, identified as the first point of contact, will receive specialized training.
