Care Agency Failed Dignity Standards

Gain Healthcare Ltd, a home care agency in Bicester serving individuals with learning difficulties and mental health conditions, has received an "inadequate" rating from the Care Quality Commission (CQC). This rating follows an inspection that uncovered significant concerns regarding safe care, treatment, safeguarding, and governance.

Inspectors reported that the agency failed to consistently ensure that people with learning disabilities and autistic individuals were treated with respect, dignity, and equality. Patients were also not always provided with choices or the independence to access local communities. Staff were found to lack effective training to support patient needs, and medicines were administered without proper guidance.

Relatives expressed that their concerns were not always addressed, and staff training was insufficient. The CQC has placed Gain Healthcare Ltd in special measures, a step designed to compel inadequate services to implement substantial improvements. The firm is required to submit an action plan detailing how it will rectify the breaches of seven legal regulations.