How can patients provide feedback at GMCH-32?

Patients can submit feedback through the official GMCH-32 website or by scanning QR codes available across the hospital premises.

What aspects of hospital services does the new feedback system cover?

The system gathers patient views on treatment quality, waiting times, staff behavior, overall hospital facilities, registration process, and clinical care.

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GMCH-32 Enhances Patient Care with New Feedback System

Q: What is the role of the upcoming e-hospital system at GMCH-32?

The e-hospital system will digitize the entire patient journey, from registration to medical records, aiming to reduce queues and paperwork.

31 Jan

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Summary

Patients can now provide feedback on hospital services online.
QR codes across the hospital link directly to the feedback form.
System aims to capture structured feedback for service improvement.

GMCH-32 Enhances Patient Care with New Feedback System

Government Medical College and Hospital, Sector 32 (GMCH-32) has implemented a comprehensive patient feedback system to bolster patient-centric healthcare. This new initiative allows patients and their attendants to formally share experiences regarding hospital services through an online portal accessible via gmch.gov.in or by scanning QR codes located across the hospital premises. The system is designed to gather views on treatment quality, waiting times, staff conduct, and overall facilities, offering administrators crucial data for enhancing services.

The feedback form includes a four-module questionnaire covering registration, waiting times, clinical care, support services, and the overall hospital experience. Patients rate their satisfaction on a scale of 1 to 4. This structured approach enables GMCH-32 to analyze patterns and identify areas needing improvement, moving beyond isolated complaints. This initiative is part of a broader digital transformation at GMCH-32, which includes the upcoming e-hospital system designed to streamline the entire patient journey from registration to medical records, reducing queues and paperwork.