Home / Health / Evanston CARE Team: Small Unit, Big Impact
Evanston CARE Team: Small Unit, Big Impact
10 Jun
Summary
- Four civilians handle over 3,500 crisis calls in Evanston.
- CARE team provides resources like clothing, hygiene, and gift cards.
- Evanston's program ranks seventh nationally in call volume.

In Evanston, a dedicated team of four civilians is revolutionizing emergency response for individuals in crisis. Known as the Crisis Alternative Response Evanston (CARE) team, they have successfully managed over 3,500 calls since their inception in July 2024. These professionals, with backgrounds in social work and education, respond to situations that previously would have required police intervention.
Their approach focuses on immediate needs and resource provision, offering items like clothing, hygiene products, and food gift cards. The team is also equipped to administer NARCAN and basic first aid, having conducted over a thousand wellbeing checks. This civilian-led model is gaining national recognition, with Evanston's program ranking seventh in call volume among nearly 100 similar initiatives across the country.
Due to their remarkable effectiveness and demand, Evanston's City Council has approved a significant budget increase for the CARE team. This expansion will allow for additional vehicles, staff, and extended operating hours, further enhancing their ability to serve the community. The team members express enthusiasm for their work, highlighting the strong community support for their innovative approach to crisis intervention.