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NHS Plea: Ditch 999 for Flu, Save Emergency Lines
27 Nov, 2025
Summary
- Public urged not to dial 999 for flu-like symptoms.
- A&E visits and ambulance call-outs hit record levels.
- Emergency services are facing unprecedented winter demand.
As winter intensifies, the NHS is issuing a critical appeal to the public: avoid dialing 999 for non-life-threatening issues like flu or common colds. This directive is a direct response to unprecedented strain on emergency services, with both A&E departments and ambulance response units experiencing record demand.
Recent figures reveal a significant surge in emergency department attendances, surpassing previous years. Ambulance call-outs have also seen a substantial increase, contributing to an escalating pressure on the entire healthcare system. Officials emphasize that these services are struggling to cope with the sheer volume of incidents.
Despite the call for caution, the NHS assures that emergency services remain available for genuine critical situations. This advisory aims to ensure that resources are preserved for those most in need, safeguarding the capacity of ambulance crews and A&E departments to respond effectively to true emergencies throughout the demanding winter period.
