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Deaf Couple's Hospital Nightmare: Staff Unfamiliar with BSL Interpreters
23 Nov
Summary
- A deaf couple faced confusion as hospital staff did not recognize British Sign Language interpreters.
- The incident occurred when one partner was admitted to Causeway Hospital struggling to breathe.
- The Northern Trust apologized for distress caused and promised staff training reminders.
A deaf couple encountered a distressing communication barrier at Causeway Hospital when staff failed to recognize the need for a British Sign Language (BSL) interpreter. The incident occurred recently when one partner required urgent hospital admission due to breathing difficulties.
Despite arrangements made to inform the hospital of their communication requirements in advance, the couple were met with confusion upon arrival. This lack of awareness significantly impacted their ability to communicate effectively during a critical health situation.
The Northern Trust has issued an apology for the distress experienced by the couple. They stated that information regarding the booking of BSL interpreters is regularly disseminated to staff and confirmed that a further reminder will be issued following this incident.
