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Restaurant's Hygiene Fail Leads to Mass Salmonella Outbreak
15 Dec
Summary
- 29 diners suffered severe food poisoning from Salmonella at Palm by H2O.
- Restaurant owner fined £6,500, business fined £10,000 for hygiene offenses.
- Palm by H2O reopened with a five-star rating after significant improvements.
A significant food poisoning outbreak in June 2024 sickened 29 people with severe Salmonella symptoms after dining at Palm by H2O in Coventry. Investigations by local authorities uncovered a "total lack of food hygiene understanding" and inadequate measures to prevent cross-contamination, particularly with raw meat.
Health inspectors noted poor practices, including insufficient hand washing and training. Consequently, the owner, Mohammed Naveed, was fined £6,500, and the business, Palm by H2O Limited, received a £10,000 penalty for multiple food safety violations. The eatery's hygiene rating was drastically reduced from five to one.
Following these penalties and voluntary closure for improvements, Palm by H2O successfully applied for a rescoring. By August 2024, the restaurant regained its top five-star hygiene rating, which was confirmed to be maintained in January 2025, demonstrating a commitment to customer safety.
