Home / Health / Terminally ill man denied toilet access at Iceland store
Terminally ill man denied toilet access at Iceland store
6 Feb
Summary
- A man with bladder cancer was denied toilet use at an Iceland store.
- The incident left the man in tears and feeling embarrassed.
- His daughter expressed outrage over the store's refusal and rude staff.
A 63-year-old man with terminal bladder cancer experienced profound embarrassment and distress when denied access to the toilet facilities at an Iceland supermarket.
Stephen Brady, who suffers from a condition causing sudden and urgent needs to urinate, was shopping with his daughter, Ellie-May Brady, when the incident occurred at the Wavertree store. Despite explaining his medical condition and the urgency, staff refused him permission, leading to an accident outside the shop.
Ellie-May Brady recounted her shock and anger, describing the manager's response as dismissive and citing store policy and not knowing the customer as reasons for refusal. She highlighted how the event has impacted her father's confidence, noting he was once a bubbly and independent person.
Iceland Foods stated they are aware of the complaint and are investigating the incident, emphasizing their policies aim to ensure customers needing facilities can use them when flagged to staff.
