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Boy Denied Entry Over Own Food, Blames Himself
19 Aug
Summary
- Family denied entry to a restaurant for bringing a son's own food.
- The son has severe food allergies and felt responsible for the refusal.
- Pizza Express apologized, calling the incident an isolated one.
A family's dining plans were thwarted when they were refused entry at a Pizza Express located at South Mimms M25 services. The mother explained that her nine-year-old son, Francis, has severe food allergies, necessitating that they always bring his own food to restaurants. However, staff at the establishment cited that allowing outside food meant they could not control allergens within the premises, leading to the family's exclusion.
Francis reportedly blamed himself for the situation, causing distress. In response to the incident, Pizza Express issued an apology, stating that inclusivity is a core value for the company. They expressed being very disappointed to learn of this particular isolated incident, suggesting it does not reflect their usual standards of service and customer care.
