Why is Ofwat investigating South East Water?

Ofwat is investigating South East Water due to repeated failures in water supply across Kent and Sussex, affecting thousands of customers.

How many people in Kent and Sussex lost water?

At the peak of the disruption, 30,000 people lost their water supply in Kent and Sussex.

When will South East Water supplies be restored?

Some customers may not see supplies return until Friday, as the company works to fix leaks and refill storage tanks.

Home / Environment / Water Crisis Grips Kent & Sussex: 30,000 Without Supply

Water Crisis Grips Kent & Sussex: 30,000 Without Supply

15 Jan

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Summary

Regulator Ofwat is investigating South East Water for repeated supply failures.
At its peak, 30,000 people lost water, with 10,000 still affected.
The investigation examines customer service standards and supply resilience.

Water Crisis Grips Kent & Sussex: 30,000 Without Supply

Regulator Ofwat has initiated a significant investigation into South East Water (SEW) due to persistent failures in water supply across Kent and Sussex. The situation reached a critical point, affecting 30,000 individuals, with around 10,000 properties still contending with disrupted services.

This probe will scrutinize whether SEW has upheld its commitment to high standards of customer service and support, particularly during periods of disruption. The company has pledged full cooperation with the investigation, acknowledging the considerable impact on daily life and local businesses, especially during the festive season.

Ofwat's investigation is also considering SEW's supply resilience, examining the company's development and maintenance of an efficient water supply system. Efforts are underway to restore services, including the deployment of water tankers and the implementation of recovery plans for affected areas.