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Cornwall Family's Four-Month Bottled Water Ordeal
15 Oct
Summary
- Family used bottled water for over four months due to contamination.
- Particles and high pH levels were found in the tap water supply.
- South West Water investigated, replaced pipes, and flushed the network.
A family in Par, Cornwall, has endured more than four months of using bottled water due to contamination issues with their tap supply. The problem surfaced in December last year when the water flow diminished, and particles were discovered. These particulates obstructed filters on taps.
South West Water investigated the unexplained debris and high pH levels. The company apologized for the disruption, confirmed pipework replacement and network flushing, and amended supply arrangements. Follow-up tests across the property and network have reportedly confirmed satisfactory water quality with no ongoing concerns.
The couple had previously paid nearly £6,000 to connect to the mains water supply three years prior, seeking improved pressure from an old Victorian system.
