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Invisible Linchpins: Airport Staff's Unsung Heroism
13 Dec
Summary
- Frontline staff absorbed passenger anger during the IndiGo travel crisis.
- Thirukkural's Kural 667 highlights the importance of small, crucial contributions.
- Unseen workers, like watchmen and linemen, keep daily life functioning smoothly.
A severe travel crisis, exemplified by the IndiGo situation, recently left lakhs of passengers stranded across airports. Amidst passenger frustration and anger, frontline staff like counter agents and ground crew absorbed immense pressure, often facing abusive behavior. This crisis illuminated the often-unseen backbone of organizations, showcasing the courage and dedication of employees during times of catastrophe.
This resilience finds resonance in the ancient Tamil text 'Thirukkural'. Kural 667 emphasizes that true greatness often lies in the smallest, quietest contributions, comparing essential but unnoticed elements to the 'linchpin' that keeps a chariot moving. These individuals, though lacking authority, are crucial in navigating crises and maintaining operational continuity, embodying the principle that even those who 'only stand and wait' serve a vital purpose.
The article draws parallels between these frontline workers and other often-unseen essential personnel, such as building watchmen, linemen working in adverse conditions, and restaurant servers. Their roles, while not glamorous, are fundamental to the smooth functioning of modern society. These unsung heroes are the true linchpins, ensuring the 'grand chariots' of our world continue to move forward with quiet, consistent dedication.
