What happened during the IndiGo airlines crisis?

Lakhs of passengers were stranded due to widespread flight cancellations and disruptions, causing significant distress and chaos at airports.

How does Thirukkural relate to the IndiGo crisis?

Thirukkural's Kural 667 highlights the importance of seemingly small, unnoticed individuals (linchpins) who are crucial for the functioning of larger systems, like frontline staff during the crisis.

Who are the 'invisible linchpins' mentioned in the article?

These are the frontline workers like airport staff, watchmen, and linemen whose often unnoticed contributions are essential for keeping daily life and organizations running smoothly.

Home / Disasters and Accidents / Invisible Linchpins: Airport Staff's Unsung Heroism

Invisible Linchpins: Airport Staff's Unsung Heroism

13 Dec, 2025

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Summary

Frontline staff absorbed passenger anger during the IndiGo travel crisis.
Thirukkural's Kural 667 highlights the importance of small, crucial contributions.
Unseen workers, like watchmen and linemen, keep daily life functioning smoothly.

Invisible Linchpins: Airport Staff's Unsung Heroism

A severe travel crisis, exemplified by the IndiGo situation, recently left lakhs of passengers stranded across airports. Amidst passenger frustration and anger, frontline staff like counter agents and ground crew absorbed immense pressure, often facing abusive behavior. This crisis illuminated the often-unseen backbone of organizations, showcasing the courage and dedication of employees during times of catastrophe.

This resilience finds resonance in the ancient Tamil text 'Thirukkural'. Kural 667 emphasizes that true greatness often lies in the smallest, quietest contributions, comparing essential but unnoticed elements to the 'linchpin' that keeps a chariot moving. These individuals, though lacking authority, are crucial in navigating crises and maintaining operational continuity, embodying the principle that even those who 'only stand and wait' serve a vital purpose.