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Care Home Abuse: Resident Locked Out, Shouted At
27 Aug
Summary
- A 69-year-old resident endured psychological abuse.
- Staff were threatened over sponsorship to conceal abuse.
- The care home notified police, CQC, and other agencies.
A 69-year-old resident, Lorna Doran, experienced psychological abuse at Mersey Parks Care Home in Liverpool after arriving in August 2025. The abuse included shouting and being "purposely" locked out of the home for approximately 15 minutes. Her son reported that her anxiety and dementia worsened significantly.
Concerns were raised that overseas staff were threatened with deportation if they revealed what occurred. HC-One, the national company operating the home, suspended a staff member, who subsequently resigned. Investigations were initiated, involving the Care Quality Commission (CQC), Disclosure and Barring Service, Liverpool City Council, and Merseyside Police.
HC-One issued an apology, acknowledging the distress caused and stating that the safety and dignity of residents are paramount. The company confirmed that the suspended individual resigned, and a referral was made to the Disclosure and Barring Service. Lorna Doran has since been relocated to a new care facility.
The CQC and Liverpool City Council stated they were made aware of the safeguarding incident. They were reassured by actions taken by the provider, including liaison with local authorities and police, and assessed there was no ongoing risk to residents.
