Home / Crime and Justice / Widow Wins Case Against Caregiver Agency
Widow Wins Case Against Caregiver Agency
21 Mar
Summary
- Caregiver agency ordered to refund advance payment and pay compensation.
- Agency stopped services abruptly after receiving monthly fee in advance.
- Complainant's son is bedridden with secondary progressive multiple sclerosis.
A Bengaluru consumer disputes commission has ruled in favor of Vinoda HS, a 70-year-old widow, against the Sagar Health Seva Foundation (SHSF). The agency was found deficient in service for abruptly halting care for her bedridden son, Vikram, who suffers from secondary progressive multiple sclerosis and spastic quadriparesis.
Vinoda had paid Rs 23,000 in advance for services covering April 2024 to January 2025. However, SHSF stopped sending caregivers just two days after her January 11, 2025, payment, leaving Vikram without essential support. Despite repeated attempts by Vinoda to resolve the issue, the agency allegedly provided no response.
The commission ordered SHSF to refund the Rs 23,000 advance payment with 6% annual interest from January 11, 2025. Additionally, the agency must pay Rs 10,000 for mental agony and litigation costs, recognizing the distress caused to Vinoda.
