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India's EV Owners Grapple with Lengthy Repairs and Insurance Claim Rejections
24 Aug
Summary
- Early EV adopters in India face lengthy repair delays and insurance claim rejections
- Limited EV service network leads to extended waiting periods for repairs
- Lack of awareness around battery coverage, often an optional add-on
In 2025, India's push towards electric mobility has been met with unexpected hurdles for early EV adopters. A significant number of e-car owners are reporting extended waiting periods to get their vehicles repaired, as well as confusion and rejections when it comes to insurance claims.
Unlike the well-established infrastructure supporting traditional internal combustion engine (ICE) vehicles, the EV ecosystem in India is still in its infancy. Manufacturers have been cautious in expanding service centers, resulting in a handful of centralized hubs that are often far from both dealerships and customers. This gap has led to long waiting periods for repairs and complicated insurance processes.
Moreover, many EV buyers are unaware that battery coverage is often an optional add-on to their insurance policies, leading to shock when their claims are denied. Insurers and manufacturers acknowledge these issues, but say they are temporary. They are working to improve service networks and battery repair practices to enhance the overall customer experience for India's growing EV community.
