How has Cinnamon Hotels' partnership with Cendyn impacted its digital experience?

Cinnamon Hotels has seen a 71% increase in active website users and a 5% rise in conversion rates after implementing Cendyn's solutions, which have helped the company align its digital experience with guest expectations and drive growth.

How has Cinnamon Hotels' tech stack integration with Cendyn's platform benefited the company?

The integration has ensured that all solutions work in harmony, providing the flexibility to expand Cinnamon Hotels' number of partners from five to over 13. This has improved operational efficiency internally while optimizing the digital guest experience and aligning the entire portfolio as the brand evolves.

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Cinnamon Hotels Boosts Digital Experience with Cendyn Tech Upgrade

Q: What were the key factors that led Cinnamon Hotels to choose Cendyn?

Cendyn was selected for its customer-centric approach, which aims to cater to travelers and boost direct revenue. The importance of design was matched by the need for 24/7 security and technical support, ensuring the successful deployment of a modern infrastructure.

6 Aug

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Summary

71% increase in active website users
5% rise in conversion rates
Cendyn's customer-centric approach
Integrated tech stack to improve operations

Cinnamon Hotels Boosts Digital Experience with Cendyn Tech Upgrade

In July 2025, Cinnamon Hotels & Resorts, a Sri Lankan hotel chain operating 17 properties across Sri Lanka and the Maldives, has enhanced its digital user experience and upgraded its tech stack with Cendyn's solutions. The company has already seen a 71% increase in active website users and a 5% rise in conversion rates post-implementation.

Cinnamon Hotels aimed to align its digital experience with guest expectations and back its multi-property operations while achieving growth. The selection of Cendyn's solution followed a six-month request for proposal tendering process. Cendyn was chosen for its customer-centric approach, which aims to cater to travelers and boost direct revenue.

The importance of design was matched by the need for 24/7 security and technical support, ensuring the successful deployment of a modern infrastructure. Cinnamon Hotels' chief commercial officer, Radhey Tawar, stated that the company wanted its guests to navigate the website in a simple, seamless way centered around storytelling that brings its experiences to life. Cendyn's platform has helped Cinnamon Hotels realize this vision by combining the best of tech and personalization to deliver a best-in-class guest experience and drive engagement and bookings.

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