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Zomato Shuts Hyderabad Support, 240 Jobs Cut
1 Sep
Summary
- Zomato closed its Hyderabad customer support center.
- Approximately 240 employees were laid off due to the closure.
- Customer support operations are now consolidated in Gurugram.
Food delivery platform Zomato has closed its customer support center in Hyderabad, leading to the layoff of approximately 240 employees. This decision was communicated to staff on Monday, following a significant shift in customer support operations to specialized external vendors over the past six months.
Internal operations for customer support will now be consolidated at a single location in Gurugram. This consolidation aims to integrate the support team more closely with the company's product, technology, analytics, and business functions. Affected employees are being provided with severance packages, including four months' pay in addition to their August salary, extended medical insurance until March 2027, and outplacement assistance.
This closure is part of a broader trend in consumer internet companies, which have increasingly outsourced customer support to external providers and automation. Zomato's move continues a strategic shift that began over a year ago, including previous layoffs in April 2025 and the development of an AI-powered support platform.
