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WestJet Ditches Cramped Seats After Passenger Outcry
17 Jan
Summary
- Airline removed an extra row of seats, reducing capacity.
- Reduced legroom to 28 inches, causing passenger complaints.
- Flight attendants cited unsafe conditions and a hostile environment.
WestJet has reversed its decision to implement ultra-slimline seats, which significantly reduced legroom to 28 inches per row. This move followed intense passenger criticism and a viral video showcasing the cramped conditions.
The airline will revert to its previous standard seat pitch, removing an entire row of seats on remodeled planes. This adjustment will decrease the aircraft's capacity from 180 to 174 seats, aiming to improve the passenger experience.
Flight attendants and aviation experts had also voiced concerns, highlighting potential safety issues and the creation of a hostile working environment due to the limited space. Transport Canada confirmed that aircraft redesigns require their certification and approval.
