Home / Business and Economy / Millions Owe Billions Unaware of Support
Millions Owe Billions Unaware of Support
10 Jun
Summary
- Over £7 billion in bills was owed by March last year.
- Most customers unaware of available repayment plans.
- Energy supplier helped pensioner with meter running low.
As of March last year, over £7 billion in bills and charges was owed to utility companies in the UK. The National Audit Office has highlighted that a substantial number of customers are unaware of the support mechanisms available to them, including flexible repayment plans and social tariffs, designed for those struggling with debt.
This situation affects millions, many of whom are unknowingly in debt to their water, broadband, and energy providers. The total amount owed is estimated to have grown since the March deadline. One individual shared her experience of her energy meter running out days before receiving her pension, but noted her supplier was helpful when informed about her difficulties.
The lack of awareness regarding available assistance means many could be missing out on crucial financial aid. The National Audit Office's findings underscore a significant gap in communication or access to information for vulnerable consumers.
